This exchange policy is valid from Dec 2024.
Exchange Policy - Café Casquet
If you are not satisfied with the product or regret the purchase, you can request an exchange or return within 7 days from the date of receipt of the order at your address.
Conditions for making an exchange:
If you wish to make an exchange, the product must be in perfect condition and without signs of use, i.e. in the same condition as you received it. It is also essential that the item is in its original packaging.
How to request an exchange:
Send an e-mail to [email protected], stating your full name, order number and reason for the exchange. We will contact you with the information you need to make the exchange.
Conditions for returns due to regret:
If you regret your purchase, you can also return your order within 7 days of receiving it at your address.
How to request a return for regret:
Send an e-mail to [email protected], stating your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
In accordance with Brazilian legislation, in the case of items with a manufacturing defect, you have the right to request a return within 30 days from the date of receipt of the order at your address.
How to request a return of defective products:
Send an e-mail to [email protected], stating your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return the products:
Following the provisions of Consumer Law, the shipping costs for returning products due to the right of regret or items with a manufacturing defect will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request and you must post the goods to a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will preserve the items during transportation.
Please contact us:
If you have any questions about our exchange policy, please contact us at [email protected].
